Refund Policy

01Free plan and trials

The Local Train plan is free, so there is nothing to refund. Express includes a 14 day trial with no charge. If you do not choose a paid plan by the end of the trial, the workspace moves to Local Train and keeps its data.

02Monthly billing

Monthly plans can be cancelled at any time. The cancellation takes effect at the end of the current month, and the workspace stays on the paid plan until then. Partial months are not refunded.

03Yearly billing

• Cancel within 30 days of the first yearly payment for a full refund
• After 30 days, the plan runs until the end of the paid year and is not renewed
• Removing users during the year lowers the bill from the next renewal

04Downgrades

You can move to a lower plan at any time. The change applies from the next billing period. If the workspace uses more than the lower plan allows, we will show which workflows or users need to be paused first.

05Billing errors

If you were charged twice, charged for users you removed before the billing date, or charged after cancelling, tell us within 60 days and we will refund the difference in full.

06Service problems

On Rajdhani Class, missed uptime commitments are compensated with service credits as set out in your order. For other serious service failures on any paid plan, we will review refund requests case by case.

07How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 working days. Taxes are refunded with the amount they apply to.